By Mark S. Daskin
ISBN-10: 0470525886
ISBN-13: 9780470525883
Making up an important a part of the area economic climate, the carrier quarter is a speedily evolving box that's depended on to dictate the public's pride and good fortune in a number of parts of daily life, from banking and communications to schooling and healthcare. carrier technology presents managers and scholars of the provider industries with the quantitative talents essential to version key judgements and function metrics linked to prone, together with the administration of assets, distribution of products and providers to clients, and the research and layout of queueing systems.
The publication starts off with a quick advent to the carrier quarter by way of an advent to optimization and queueing modeling, delivering the methodological historical past had to study provider structures. next chapters current particular subject matters inside of carrier operations administration, including:
- Location modeling and districting
- Resource allocation problems
- Short- and long term crew management
- Priority providers, name middle layout, and consumer scheduling
- Inventory modeling
- Vehicle routing
The author's personal really good software program applications for situation modeling, community optimization, and time-dependent queueing are applied during the ebook, exhibiting readers tips on how to resolve a number of difficulties linked to carrier industries. those courses are freely on hand at the book's comparable website in addition to distinct appendices and on-line spreadsheets that accompany the book's "How to Do It in Excel" sections, permitting readers to paintings hands-on with the offered techniques.
Extensively class-tested to make sure a accomplished presentation, carrier technology is a wonderful booklet for commercial engineering and administration classes on carrier operations on the upper-undergraduate and graduate degrees. The booklet additionally serves as a reference for researchers within the fields of industrial, administration technological know-how, operations study, engineering, and economics.
This ebook was once named the 2010 Joint Publishers e-book of the Year through the Institute of business Engineers.
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Service Science by Mark S. Daskin
by Brian
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